Responsibilities:
- Provide excellent customer service through various channels (phone, email, chat).
- Address customer inquiries, concerns, and product-related questions.
- Assist customers in navigating and troubleshooting issues.
- Process orders, returns, and exchanges efficiently and accurately.
- Document customer interactions and maintain detailed records.
- Collaborate with cross-functional teams to resolve complex issues.
- Stay informed about product updates, promotions, and policies.
- Strive to exceed customer satisfaction goals.
Qualifications:
- Proven experience as a Customer Support Representative or in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer support software and CRM systems.
- Ability to handle a high volume of customer inquiries.
- Adaptability to evolving product features and policies.
- Empathy and patience in dealing with customer concerns.
Application Process:
Submit your resume and cover letter to [Email Address]. Please use “Customer Support Rep Application” as the subject line. Application deadline is [Closing Date].
