Responsibilities:
- Act as a primary point of contact for clients, providing exceptional service.
- Understand and address client needs, inquiries, and concerns effectively.
- Collaborate with internal teams to ensure timely resolution of client issues.
- Assist in onboarding new clients, guiding them through products/services.
- Maintain accurate and up-to-date client records and interactions.
- Proactively communicate updates, promotions, or changes to clients.
- Identify opportunities for upselling or cross-selling based on client needs.
- Contribute to the development and improvement of client service processes.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field.
- Proven experience as a Client Specialist or in a similar client-facing role.
- Strong interpersonal and communication skills.
- Customer-centric mindset with a focus on building positive client relationships.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency in using CRM tools for client management.
- Ability to adapt to changing client needs and industry trends.
- Results-driven with a commitment to client satisfaction.
Application Process:
Submit your resume and cover letter to [Email Address]. Please use “Client Specialist Application” as the subject line. Application deadline is [Closing Date].