Responsibilities:
1. Appointment Coordination and Scheduling:
- Efficiently schedule and coordinate patient appointments, considering provider availability and patient preferences.
- Implement reminder systems and follow up on appointment confirmations to optimize patient attendance.
2. Patient Communication and Information Dissemination:
- Proactively communicate with patients via phone, email, or chat to provide information on healthcare services, procedural details, and relevant policies.
- Address patient inquiries and concerns with professionalism and empathy.
3. Management of Electronic Health Records (EHR):
- Update and maintain electronic health records with meticulous attention to accuracy, completeness, and compliance with healthcare regulations.
- Uphold patient confidentiality while navigating sensitive health information.
4. Insurance Verification and Billing Support:
- Verify patient insurance details, confirming coverage and eligibility.
- Assist in processing insurance claims and promptly address billing inquiries to ensure smooth financial interactions.
5. Prescription Refill Facilitation:
- Facilitate prescription refill requests, coordinating with pharmacies for timely and accurate processing.
- Document and manage information related to patient medications.
6. Telehealth Support Services:
- Organize and facilitate virtual appointments, ensuring seamless connectivity between healthcare providers and patients.
- Provide technical support to patients, troubleshooting issues and offering guidance for optimal telehealth experiences.
7. Health Education and Promotional Initiatives:
- Distribute informative materials to patients, contributing to their understanding of health-related topics.
- Collaborate with healthcare providers to support wellness initiatives and encourage patient engagement in their healthcare journey.
Qualifications:
- Bachelor’s degree in a healthcare-related field is highly desirable.
- In-depth knowledge of medical terminology and a strong understanding of healthcare processes.
- Exceptional communication and customer service skills, with an emphasis on empathy and clarity.
- Ability to handle sensitive information with the utmost confidentiality and adhere to ethical standards.
- Proficiency in utilizing virtual communication tools to engage with patients effectively.
- Detail-oriented with strong organizational skills to manage complex healthcare information.
- Familiarity with Electronic Health Record (EHR) systems and telehealth platforms is advantageous.
