Responsibilities:
- Provide real-time assistance and support to customers through live chat.
- Address customer inquiries, resolve issues, and offer solutions.
- Navigate internal knowledge base and systems for information retrieval.
- Escalate complex issues to the appropriate teams for resolution.
- Ensure accurate and detailed documentation of customer interactions.
- Adhere to established scripts and procedures for consistent service delivery.
- Collaborate with team members to optimize live chat support processes.
- Stay informed about product/service updates to assist customers effectively.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related role.
- Excellent written communication skills with a strong command of language.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Familiarity with customer support software and ticketing systems.
- Patience and empathy in dealing with customer concerns.
- Adaptability to handle a variety of customer scenarios.
- Willingness to work in a fast-paced and dynamic environment.
Application Process:
Submit your resume and cover letter to [Email Address]. Please use “Live Chat Agent Application” as the subject line. Application deadline is [Closing Date].
