Responsibilities:
- Generate sale Leads.
- Manage large amounts of incoming phone calls.
- Provide exceptional customer service and support via phone calls.
- Address customer inquiries, resolve issues, and offer solutions.
- Navigate and utilize internal databases or systems for information retrieval.
- Escalate complex issues to appropriate teams for resolution.
- Ensure accurate and detailed documentation of customer interactions.
- Adhere to established scripts and procedures for consistent service delivery.
- Collaborate with team members to optimize customer support processes.
- Stay informed about product/service updates to assist customers effectively.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related role.
- Excellent verbal communication and active listening skills.
- Patience and empathy in dealing with customer concerns.
- Ability to navigate computer systems and databases efficiently.
- Familiarity with customer support software and ticketing systems.
- Adaptability to handle a variety of customer scenarios.
- Willingness to work in a fast-paced and dynamic environment.
Application Process:
Submit your resume and cover letter to [Email Address]. Please use “Phone Support Agent Application” as the subject line. Application deadline is [Closing Date].
