Responsibilities:
- Answer and manage incoming calls, providing a professional and friendly first point of contact.
- Route calls to the appropriate department or individual based on the nature of the inquiry.
- Take and relay messages accurately and promptly.
- Manage and coordinate virtual appointments and meetings.
- Assist with general administrative tasks, including data entry and document management.
- Respond to customer inquiries via email or chat in a timely and professional manner.
- Maintain a thorough understanding of the company’s products, services, and policies.
- Ensure a positive and welcoming experience for callers and visitors.
Qualifications:
- Proven experience as a receptionist or in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in virtual communication tools and basic office software.
- Strong organizational skills and attention to detail.
- Ability to maintain professionalism and composure in a virtual environment.
- Familiarity with phone systems and call routing procedures.
Application Process:
Submit your resume and a brief cover letter to [Email Address]. Please use “Virtual Receptionist Application” as the subject line. Application deadline is [Closing Date].
